PRODUCT INFORMATION

Table of contents
TEAK
Do I need to clean my teak furniture?

There isn’t a lot of maintenance needed for teakwood furniture. It is really a personal preference on how you want your furniture to look. Some people clean their teakwood furniture every month and others just let mother nature clean it for them.There are a few easy steps to take when you do decide to clean your teakwood furniture. The first thing you will want to do is hose down the furniture with fresh water. The next step is to scrub the wet furniture using a soft bristle brush and a solution of 2/3 cup laundry detergent and 1/4 cup bleach in 1 gallon of warm water. We recommend wearing rubber gloves for this step so your hands won’t smell like bleach.When finished scrubbing, rinse the entire piece with more fresh water to remove any remaining cleaning solution. This cleaning will remove dirt and some stains from food or spilled drinks.For more difficult stains we recommend using our Three Birds Casual Teak Cleaner. This will remove some of the silver-gray patina and make the wood a lighter color, closer to the color the wood was when it was new.You can also use a power-washer as a last resort to clean your teak but only on a gentle setting.If you choose this method, we recommend practicing on the bottoms of chairs or tables before you use the power washer on an area that will be seen.We will not warranty products if a power-washer is used on them so use at your own risk.

Back to top
Should I clean my teakwood furniture before using it the first time?

If you are going to be using cushions we definitely recommend cleaning the teak before placing any cushions on the furniture. Using a damp cloth, remove any dust that may have attached to the wood by wiping down the furniture. Because teak has a naturally high old content you can expect there to be some "bleeding" of the oil after the first few exposures to rain/moisture. Bringing cushions inside before rainfall is a good idea for the first several rains. To protect any of your sling furniture, we recommend moving sling chairs out from under teak tables for several rainfalls to keep the oil from getting on the slings.Once the furniture has begun to turn weather (or grey) you won't need to take these precautions and will be able to leave cushions on the furniture and not move sling products.

Back to top
Is there a way to protect my teak table from food/drink stains?

Besides using table mats or drink coasters we recommend using our Three Birds Casual Teak Shield.Teak Shield is a transparent product that forms a barrier against stains from food and drink that might penetrate wood, so that fresh spills can be wiped away with a damp cloth. Teak Shield can be applied to clean, naturally weathered wood, or on furniture that has been treated with Three Birds Casual Teak Protector. Our recommendation is to apply Teak Shield two or more times per year dependent on use and exposure.

Back to top
Can I prevent my teak from turning silver-gray?

If your personal preference is to maintain the golden brown color the furniture is when you receive it, you will want to use our Three Birds Casual Teak Protector. This product will maintain the golden brown color for approximately one season. Depending on exposure to the elements, we would normally recommend applying protector two times every year. (Once in the spring and once in the fall.) You will need to re-apply protector as you notice your teak starting to get lighter in color.Our Teak Protector can be purchased from the dealer who you purchased your furniture from.

Back to top
Should I store my teak in the winter?

Your teak furniture does not need to be stored in the winter.Many owners of teakwood furniture leave their furniture outdoors year-round in all types of climates.Harsh weather and snow will not harm the wood or the structure of the furniture.It is really a personal preference whether you store your furniture during the winter months.If you want your furniture to stay the golden brown color, it is easier to maintain this look if you store your furniture indoors during harsh weather months.

Back to top
What are the small black spots on my teak furniture?

Teak wood itself will not mildew. However, mildew will sometimes grow on dirt and/or other foreign substances if present. If this happens, follow our recommended cleaning instructions as soon as possible. It is important to remove the mildew right away so the wood is not stained, which can be more difficult to remove.

To prevent the growth of mildew, periodically cleaning your teak to remove things like food and dirt that could promote mildew growth is recommended. Additionally you can apply Teak Shield as mentioned above.

Back to top
ALL-WEATHER WICKER PRODUCTS
Does the wicker furniture need to be stored in the winter time?

We recommend storing your wicker products in a dry location such as a garage or storage shed. Furniture should be stored in its normal, upright position to avoid any type of damage to the structural integrity of the item.

Back to top
How should my wicker furniture be cleaned?

You can wash the woven material with mild detergent and warm water using a soft brush. After washing, use a hose to rinse with fresh water until there is no soap remaining. Depending on how much dust and dirt is in the area where you live will determine how often you clean your furniture.We recommend giving the furniture a thorough cleaning at least once per year.

Back to top
CUSHIONS, SLINGS AND UMBRELLA COVERS
Do I need to bring my cushions indoors when it rains?

Because of the natural oil content in teak, you should expect some of this oil to bleed out after the first few exposures to rain/moisture. Taking your cushions inside before they get wet is the best option to avoid the transfer of this oil to the cushions. Teak oil stains are not covered under warranty. Once the aging process of the teak has begun it won't be necessary to take the cushions inside.

Back to top
What happens if my cushions sit out during a long or heavy rainfall?

If your cushions have been out during a long heavy rain, unzip the cushion and stand it the zipper side in a sunny location if possible. Placing the zipper-side down will allow the water to drain a bit more quickly. You can expect the cushions to dry in 24-48 hours depending on how long they were in the rain and how much water got inside the cushion core. Another determining factor in how long it takes for the cushions to dry is the weather conditions.

Back to top
What is the best method to clean my cushions or umbrella canopy?

The best way to keep your Sunbrella fabric looking good is to regularly brush off dirt/debris before it can become embedded in the fabric. You will also want to wipe up spills as quickly as possible to avoid staining. If you do need to clean your fabric you can use a mixture of lukewarm water and a mild soap (Dawn dish soap or Woolite) and a soft bristle brush. Rinse the detergent thoroughly and allow the fabric to air dry. For additional care and maintenance suggestions please visit www.sunbrella.com and follow the "How to Clean" link.

Back to top
What if I get a really bad stain on my cushions?

If you have a stain that you cannot get removed using water and a mild natural soap you can use a fabric spot remover. To clean mildew stains, prepare a solution of one cup bleach and two capfuls of natural soap per gallon of water. Apply to the affected area and allow to soak in. Vigorously scrubbing with a sponge or clean cloth may be necessary for difficult stains. Rinse thoroughly, being sure to remove all detergent and allow the fabric to air dry. Do not use a hair dryer or clothes dryer to speed up the drying process. Furniture covers should not be dry cleaned.

For additional information on how to treat specific stains please visit www.sunbrella.com and follow the "How to Clean" link, which will then give you options for additional cleaning instructions, stain removal and tutorial videos that will be helpful.

Back to top
Can I leave my cushions outside during the winter?

You can leave your cushions outside during the winter season but you will have some cleaning to do when the weather warms up.Harsh winter weather can also speed up the aging process of your cushion cores depending on how severe the weather is in the area where you live.If possible we recommend that you store your cushions during harsh winter climates. Cushions should be cleaned and allowed to air dry before placing into storage. If you do store your cushions we recommend putting them in a dry place where mice or insects won’t get into them.

Back to top
Will suntan lotion or oil damage my fabric sling?

Oil-based products should not come into direct contact with the sling material. If that happens it may cause the fabric to discolor or age more quickly. Prompt cleaning is recommended should an oil based product come into contact with the material.

Back to top
How do I remove stains from my slings on my furniture?

In most cases, common stains can be removed if promptly cleaned with warm water and a strong detergent. For more difficult stains, you can use the following treatments:

-Suntan lotion, oils, or grease: Rubbing alcohol

-Mildew: Strong liquid detergent, warm water and bleach

-Berries (juices, wine) or blood: Strong liquid detergent, warm water and ammonia

-Beer and coffee: Strong liquid detergent, with warm water and white vinegar

Back to top
Can I leave my furniture with slings outside during the winter?

We recommend storing sling products in a dry location such as a storage shed or garage.

Back to top
Table of contents
A. Three Birds Warranty Overview

Contact dealer you purchased from to file a warranty claim

TEAK FURNITURE

·• 5 year warranty for residential applications

·• 3 year warranty for commercial applications

·• 3 year warranty for cushions, slings, and pillows in residential settings

·1 year warranty for cushions, slings, and pillows in commercial settings

WOVEN FURNITURE

·• 3 year warranty for residential or commercial applications

UMBRELLAS/BASES

·• 1 year umbrella warranty for residential or commercial applications

·• 1 year umbrella base warranty for residential or commercial applications (corrosion not covered)

Back to top
B. Three Birds Limited Warranty

Three Birds LLC warrants the original commercial purchaser that its products shall be free from defects in materials and workmanship for:a period of five (5) years for Teak frames, three (3) years for Riviera products, one (1) year for umbrella bases (corrosion not covered), and three (3) years for Ciera products from the date of original purchase by the commercial customer.If the product fails due to defects in material or workmanship during this warranty period, Three Birds LLC will repair or replace, at its option, the product part that is in question free of charge.The word “defects”, as used in this warranty, is defined as imperfections, which impair the utility of the product.

The warranty is expressly limited to the replacement of furniture and/or furniture components, or the furniture is defective.Three Birds LLC will either provide replacement furniture/parts or otherwise repair the furniture at no cost to the customer.In the event of piece replacement, no assembly labor is included.Should an item not be repaired to the customer’s satisfaction, a replacement part or piece will be furnished at Three Bird’s expense.In the event that a customer alleges a defect, Three Birds LLC requires that a photo of the defect be sent to determine the nature and extent of the defect.All photos shall be sent at the customer’s expense to our corporate headquarters at:

Three Birds LLC

Attention: Warranties

PO Box 465

Columbia City, IN 46725

The limited warranty, as set forth above constitutes the sole and exclusive remedy of the original commercial customer purchaser with respect to any defective Three Birds product and is in lieu of all other obligations and liabilities of Three Birds LLC.In no event shall Three Birds LLC be responsible for any cost of procurement of substitute goods, lost profits, or any incidental, consequential, and/or special damages of any kind resulting from a breach of any applicable express of implied warranty, breach of obligation arising from a breach of warranty, or otherwise with respect to the manufacture and sale of any Three Birds LLC products, whether or not Three Birds LLC has been advised of the possibility of such loss or damage.

This warranty applies under the conditions of normal use, but does not apply to defects that result from intentional damage, negligence, misuse, abuse, acts of nature, including but not limited to, wind damage, hurricanes, tornadoes, floods, fire, monsoons, typhoons, cyclones, or any other event that is based on natural causes, service or modification, or by any other cause unrelated to defective materials or workmanship, or other conditions beyond Three Birds’ control.

Except of the express Limited Warranty set forth above, Three Birds LLC makes no other warranties, whether expressed or implied.All implied warranties including those of merchantability and fitness for a particular purpose, are hereby limited to the duration of the express warranty as stated above.

The provisions of the foregoing Limited Warranty are valid in the United States only, and this Limited Warranty is void if the purchaser resides or does business, and/or if delivery is made outside the contiguous boundaries of the United States of America.

Back to top
C. Three Birds Commercial Warranty

Three Birds LLC warrants the original commercial purchaser that its products shall be free from defects in materials and workmanship for:a period of three (3) years for Teak frames, three (3) years for Riviera products, one (1) year for umbrella bases, and three (3) years for Ciera products from the date of original purchase by the commercial customer.If the product fails due to defects in material or workmanship during this warranty period, Three Birds LLC will repair or replace, at its option, the product part that is in question free of charge.The word “defects”, as used in this warranty, is defined as imperfections, which impair the utility of the product.

The warranty is expressly limited to the replacement of furniture and/or furniture components, or the furniture is defective.Three Birds LLC will either provide replacement furniture/parts or otherwise repair the furniture at no cost to the customer.In the event of piece replacement, no assembly labor is included.Should an item not be repaired to the customer’s satisfaction, a replacement part or piece will be furnished at Three Bird’s expense.In the event that a customer alleges a defect, Three Birds LLC requires that a photo of the defect be sent to determine the nature and extent of the defect.All photos shall be sent at the customer’s expense to our corporate headquarters at:

Three Birds LLC

Attention: Warranties

PO Box 465

Columbia City, IN 46725

The limited warranty, as set forth above constitutes the sole and exclusive remedy of the original commercial customer purchaser with respect to any defective Three Birds product and is in lieu of all other obligations and liabilities of Three Birds LLC.In no event shall Three Birds LLC be responsible for any cost of procurement of substitute goods, lost profits, or any incidental, consequential, and/or special damages of any kind resulting from a breach of any applicable express of implied warranty, breach of obligation arising from a breach of warranty, or otherwise with respect to the manufacture and sale of any Three Birds LLC products, whether or not Three Birds LLC has been advised of the possibility of such loss or damage.

This warranty applies under the conditions of normal use, but does not apply to defects that result from intentional damage, negligence, misuse, abuse, acts of nature, including but not limited to, wind damage, hurricanes, tornadoes, floods, fire, monsoons, typhoons, cyclones, or any other event that is based on natural causes, service or modification, or by any other cause unrelated to defective materials or workmanship, or other conditions beyond Three Birds’ control.

Except of the express Limited Warranty set forth above, Three Birds LLC makes no other warranties, whether expressed or implied.All implied warranties including those of merchantability and fitness for a particular purpose, are hereby limited to the duration of the express warranty as stated above.

The provisions of the foregoing Limited Warranty are valid in the United States only, and this Limited Warranty is void if the purchaser resides or does business, and/or if delivery is made outside the contiguous boundaries of the United States of America.

Back to top
Table of contents
Teak Care and Maintenance

Teak has been well known for centuries for its quality, durability and beauty. Teak is a very hard, densely grained wood with a very high oil content. The unique combination of these characteristics makes teakwood naturally resistant to moisture, rot, warping, shrinking, splintering, insects, fungus, marine borers and termites making it the ideal wood for the production of outdoor furniture.

Teak is often misunderstood as a “high-maintenance” material, when in fact it requires virtually no maintenance whatsoever and will last for generations to come. Three Birds recommends DO NOTHING, and allow your teak furniture to weather naturally. In less than a year of exposure to the elements, Teak will naturally weather to a beautiful silver-gray patina. The only maintenance needed for your furniture is an occasional cleaning. We recommend using liquid dish detergent (approximately 5 tablespoons per gallon of water) and a soft bristle brush.

During the weathering process you may notice a slight “checking”, or opening of the grain. You may even notice a few small cracks, especially at the top edges of arms and legs. This is completely normal as the wood expands and contracts due to changes in temperature and humidity, and will not affect the structural integrity of the furniture.

If you prefer to preserve the color of your new or cleaned teak furniture, or would like to “revive” already weathered teak to “like new” condition, then we suggest using our Three Birds Teak Care Products:

Back to top
a. Three Birds Teak Protector

WHY IS IT SO MUCH BETTER THAN TEAK-OIL / SEALER:
1. It maintains the light-brown color of teak for a longer time:
• Up to 4 times longer than teak-oil
• Up to twice as long as teak sealers
2. It’s environment-friendly because it is 100% water-based;
no toxic fumes; non flammable; EcoSafe.
3. It is fast and easy to apply.
4. It’s not an oil, it is not greasy: clothes stay clean.
5. It is resistant to mould and prevents black spots on the teak.

Back to top
b. Three Birds Teak Cleaner

For the restoration of weathered, gray teak to its original color.

  • 2-in-1 cleaner and brightener
  • 1-step process
  • Highly concentrated
  • Deep penetrating cleaning for longer lasting results
  • Restores weathered teak to original color
  • Water-based
  • Non-flammable
  • Environmentally friendly
  • Back to top
    c. Three Birds Teak Shield

    An almost invisible shield to prevent food stains (coffee,
    ketchup, red wine, olive oil, etc.) from penetrating into teak.

    Back to top